Frequently Asked Questions

Please read our FAQ before sending us a message.

Q: How long will it take for to receive my package?
A: It takes 2-5 business days for processing (unless stated otherwise on product page), additional 7-10 business days to receive your order, (domestic) and International shipping takes a minimum of 15 business days.
Q: Is shipping free?
A: Yes if you pass the minimum order value. FREE SHIPPING ON ALL ORDERS OVER $75
Q: Do we ship internationally?
A: Yes. Please note that International delivery is insured and safe, and all orders will arrive to their destiny. If for any reason the package has not arrived to you, you will receive the money back or we will reship your order free of charge.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 14 days of shipment arrival
Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and live chat support enables us to provide the most accurate response. We focus on providing fast and high-quality responses by email, and informative as possible so you’re always talking to a human that can help first-hand.